Why Should You Outsource HR Instead of Automate It? Part I
It might be easy to understand the appeal of automating HR processes: human resources personnel are often overworked and understaffed, and it's our nature to look for shortcuts. For many businesses, that shortcut takes the form of automating as much as possible in human resources.
But over-automation can quickly kill off the very thing that makes a company thrive: employee engagement and productivity. And without your people working efficiently and effectively, how can you scale your business? Put simply: without people, there's no company.
Let's take a look at why over-automating Human Resources is a huge threat to modern-day companies and what you can do instead to take care of your people without taking up your time. (Hint: outsourcing HR is a viable and affordable alternative!)
Over-Automation = Bad Employee Experiences
You've probably had this experience before in your personal life. You call a company's customer service department, and get stuck in a maze of preset, robotic questions and key presses. "Just let me talk to a real person!" you cry out, wondering why on earth you can't just ask an actual human being if your order can be updated.
So why would you subject your employees to a similar experience? Don't let your employees go bald from pulling their hair out every time they interact with HR — don't rely on an automated system. After all, HR exists to support your people so they can continue to positively contribute to the company's progress. Replacing that vital part of the company with software just going to cut it.
A well-supported, happy workforce is a productive workforce. You don't want employees to associate any part of your company (ahem, HR) with despair or hatred.
Looking for more reasons to outsource your human resources needs, rather than turn to automation? Stay tuned for part two!
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If you want to run a successful business, there's no better way to do so than by consulting successful business owners. This way, you get advice straight from the horse's mouth. After all, if you wanted to be in a successful relationship, you would probably take advice from someone who was already in a successful relationship. And if you wanted to write a book, you would probably take advice from someone who had written a book. The same goes for advice about running a business.
Chatbots are, for modern businesses, a gateway into the many uses of AI already up and running in the business world. These programs, developed through research into natural language processing, can imitate human conversation and solve tasks using an automated structure. Chatbots (bots is short for robots) can assist HR departments and leadership in several ways, particularly in highly repetitive tasks such as mandatory training, scheduling interviews, giving information about benefits, and other customer service needs. The HR chatbot programs have been specifically designed for the work of HR departments, and can be used across multiple platforms, such as company websites, email, and instant messaging and text services.
When an employee loves her job, she does better work. The employer keeps her busy with new challenges, and she keeps doing her job efficiently. Unfortunately, it doesn't always work out this way. Sometimes, the employee keeps going until she can't go anymore. An employee engaged with her work is a good thing, but burnout is a reality that should not be ignored.