Why Should You Outsource HR Instead of Automate It? Part I
It might be easy to understand the appeal of automating HR processes: human resources personnel are often overworked and understaffed, and it's our nature to look for shortcuts. For many businesses, that shortcut takes the form of automating as much as possible in human resources.
But over-automation can quickly kill off the very thing that makes a company thrive: employee engagement and productivity. And without your people working efficiently and effectively, how can you scale your business? Put simply: without people, there's no company.
Let's take a look at why over-automating Human Resources is a huge threat to modern-day companies and what you can do instead to take care of your people without taking up your time. (Hint: outsourcing HR is a viable and affordable alternative!)
Over-Automation = Bad Employee Experiences
You've probably had this experience before in your personal life. You call a company's customer service department, and get stuck in a maze of preset, robotic questions and key presses. "Just let me talk to a real person!" you cry out, wondering why on earth you can't just ask an actual human being if your order can be updated.
So why would you subject your employees to a similar experience? Don't let your employees go bald from pulling their hair out every time they interact with HR — don't rely on an automated system. After all, HR exists to support your people so they can continue to positively contribute to the company's progress. Replacing that vital part of the company with software just going to cut it.
A well-supported, happy workforce is a productive workforce. You don't want employees to associate any part of your company (ahem, HR) with despair or hatred.
Looking for more reasons to outsource your human resources needs, rather than turn to automation? Stay tuned for part two!
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One way to get a lot of pressure off you as an entrepreneur is to delegate work. But in order to delegate, you have to trust your employees. This doesn't just mean trusting them with money or trusting them to be honest. It also means trusting them to do the job right.
It might seem like a cliché to say that you have to change with the times but it is nonetheless true. Many organizations are set up in a certain way and continue to function in that way 10 or even 20 years later. But the fact is that the things that people valued 10 or 20 years ago are different from the things that people value now.
There are certain jobs that lend themselves very easily to job burnout. For example, if you're a social worker or a customer service representative working night shifts, chances are you're experiencing fatigue, depression and a general sense of unease most of the time.