Excellent Customer Service: Listening, Reassuring and Following Up

Excellent Customer Service: Listening, Reassuring and Following Up

When you run a business, you start to realize the importance of customer service. No matter how great your product might be, people aren't going to buy it and use it unless you give them good customer service too. 



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Confidence: Envisioning a Better Life

Confidence: Envisioning a Better Life

A lot of people report achieving miraculous things just by adopting a better attitude and improving their confidence levels. You may have heard of people who dressed for the job they wanted, believed they already had it and displayed great confidence. The result was that the job they wanted came to them. 



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Leadership Concepts: Motivating Those You Lead

Leadership Concepts: Motivating Those You Lead

Managers oversee tasks, duties, and deadlines, while leaders must transcend above operations to inspire and motivate human beings who call them boss. Many new leaders go wrong by assuming that their employees want them to roll up their sleeves, solve their problems, and do the dirty work themselves, when what most employees really want is much different.  



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Are You Profit-Oriented or People-Oriented in Business?

Are You Profit-Oriented or People-Oriented in Business?

If you want to run a successful business, there's no better way to do so than by consulting successful business owners. This way, you get advice straight from the horse's mouth. After all, if you wanted to be in a successful relationship, you would probably take advice from someone who was already in a successful relationship. And if you wanted to write a book, you would probably take advice from someone who had written a book. The same goes for advice about running a business. 



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Empowering Human Resources With Chatbots

Empowering Human Resources With Chatbots

Chatbots are, for modern businesses, a gateway into the many uses of AI already up and running in the business world. These programs, developed through research into natural language processing, can imitate human conversation and solve tasks using an automated structure. Chatbots (bots is short for robots) can assist HR departments and leadership in several ways, particularly in highly repetitive tasks such as mandatory training, scheduling interviews, giving information about benefits, and other customer service needs. The HR chatbot programs have been specifically designed for the work of HR departments, and can be used across multiple platforms, such as company websites, email, and instant messaging and text services. 



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Employee Engagement is Good, But Watch for Burnout

Employee Engagement is Good, But Watch for Burnout

When an employee loves her job, she does better work. The employer keeps her busy with new challenges, and she keeps doing her job efficiently. Unfortunately, it doesn't always work out this way. Sometimes, the employee keeps going until she can't go anymore. An employee engaged with her work is a good thing, but burnout is a reality that should not be ignored. 



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