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Turn Negative Feedback Into a Positive Experience

Turn Negative Feedback Into a Positive Experience

When someone at the office gives you negative feedback, what's your first instinct? Maybe you want to spit out a quick defense, such as, "I'm not like that!" Maybe you want to counter the criticism with some negative feedback of your own for the other person. Or maybe you want to turn away and pretend it never happened. Whatever your instinct, remember these practical tips to accepting negative feedback and turning a bad experience into a good one. 



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Empowering Human Resources With Chatbots

Empowering Human Resources With Chatbots

Chatbots are, for modern businesses, a gateway into the many uses of AI already up and running in the business world. These programs, developed through research into natural language processing, can imitate human conversation and solve tasks using an automated structure. Chatbots (bots is short for robots) can assist HR departments and leadership in several ways, particularly in highly repetitive tasks such as mandatory training, scheduling interviews, giving information about benefits, and other customer service needs. The HR chatbot programs have been specifically designed for the work of HR departments, and can be used across multiple platforms, such as company websites, email, and instant messaging and text services. 



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Excellent Customer Service: Listening, Reassuring and Following Up

Excellent Customer Service: Listening, Reassuring and Following Up

When you run a business, you start to realize the importance of customer service. No matter how great your product might be, people aren't going to buy it and use it unless you give them good customer service too. 



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Human Resources Matters: What is a PEO?

Human Resources Matters: What is a PEO?

If the people in your human resources department have too much work and too little time, you may be considering hiring a Professional Employer Organization (PEO). Of course, you want to make sure that you understand what a PEO is and what it can do for your company before moving forward with this decision. 



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Tips To Provide Great Customer Service

Tips To Provide Great Customer Service

Often, the difference between former customers and those who continue to return is often the experience that they have with you. If you are able to provide great customer service, you are more likely to have customers that can't wait to come back! 



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Tips to Manage Stress In the Workplace

Tips to Manage Stress In the Workplace

Stress in the workplace can really affect everyone. If you are having a bad day, it can rub off on everyone else until they are all miserable. 



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