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Turn Negative Feedback Into a Positive Experience

Turn Negative Feedback Into a Positive Experience

When someone at the office gives you negative feedback, what's your first instinct? Maybe you want to spit out a quick defense, such as, "I'm not like that!" Maybe you want to counter the criticism with some negative feedback of your own for the other person. Or maybe you want to turn away and pretend it never happened. Whatever your instinct, remember these practical tips to accepting negative feedback and turning a bad experience into a good one. 



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Empowering Human Resources With Chatbots

Empowering Human Resources With Chatbots

Chatbots are, for modern businesses, a gateway into the many uses of AI already up and running in the business world. These programs, developed through research into natural language processing, can imitate human conversation and solve tasks using an automated structure. Chatbots (bots is short for robots) can assist HR departments and leadership in several ways, particularly in highly repetitive tasks such as mandatory training, scheduling interviews, giving information about benefits, and other customer service needs. The HR chatbot programs have been specifically designed for the work of HR departments, and can be used across multiple platforms, such as company websites, email, and instant messaging and text services. 



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Excellent Customer Service: Listening, Reassuring and Following Up

Excellent Customer Service: Listening, Reassuring and Following Up

When you run a business, you start to realize the importance of customer service. No matter how great your product might be, people aren't going to buy it and use it unless you give them good customer service too. 



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Guide to Preventing Workplace Violence

Guide to Preventing Workplace Violence

According to OSHA (Occupational Safety and Health Administration), there are two million reports of violence in the workplace each year. What is worse, many experts believe these types of incidents are under reported. Business leaders need to realize the severe ramifications of such an event that often persist long after its occurrence. When employees experience a traumatic episode, they become fearful. Fear limits functionality, morale and inclusiveness. Prevention of workplace violence is the ultimate goal. Below you will find techniques to reduce the possibility of physical assault happening at your workplace. 



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Reskilling and the Microcareer: The Future of Work

Reskilling and the Microcareer: The Future of Work

The idea of the future of work being extremely different from the present is causing mild degrees of panic across the world. With the rise in automation, robotics, financial technology, and AIs, will humans even have a role in the working world? If so, how can we prepare for it now? 



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3 Tips for Dealing with Stress Permanently

3 Tips for Dealing with Stress Permanently

Different people have different ways of dealing with situations that arise in life. Some deal with things by talking to people who are close to them and getting their support. Others turn to books, exercise, meditation, therapy or self-improvement seminars. All these are reliable ways of dealing with stress. But you have to make sure that you're doing something that helps you in the long term and not just the short term. Ask yourself whether your ways of dealing with stress are just putting a band-aid on the problem or whether they're actually helping to make things better. 



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